Ridgeline Plumbing · Home services
Steadying a Growing Trade
Two owners, eleven trucks, and no reliable way to know what had been promised to whom.
- Quote turnaround
- Same day
- Missed calls answered
- 94%
- Recovered revenue
- $84,000
The situation
Quotes lived in text messages. Two people could sell the same Tuesday, and often did. Revenue was growing and margin was not.
The counsel
We rebuilt intake so every call landed in one pipeline, published a pricing sheet the crew could actually quote from, and put an AI receptionist on the after-hours line.
The outcome
Same-day quotes became the norm, the double-booking stopped, and the owners spend Saturdays away from the phone.